Privacy centre

Welcome to the privacy centre of Explore Worldwide Limited where you can find details on how we sensitively handle the personal information you provide when you interact with us via the website, sales and customer service team or in other ways. We appreciate there is a lot of information contained here, but we wish you to be fully informed of your rights and hope that we can answer any questions you have.   
 
Explore is a data controller.  We are a company registered in England (no. 01577018) registered address; Nelson House, 55 Victoria Road, Farnborough, Hampshire, GU14 7PA, UK.  Explore is part of the larger Hotelplan UK Group which is a collection of niche tour operators in the UK including Inghams, Esprit Ski, Ski Total, Santa’s Lapland, Explore Worldwide and Inntravel.
 
When we state “we”, “us”, or “our” in this privacy statement, we are referring to “Explore Worldwide Limited”.
 
Please note that the information given here equally applies if someone else makes arrangements on your behalf and provides us with your details.  If you handle the arrangements for other travellers, please ensure that they are aware of the information contained within this privacy centre.

Explore take your privacy extremely seriously and we are committed to doing everything we can to protect any personal information provided to us when enquiring about or booking a holiday or other travel service with Explore, visiting our website or through other means.  This statement describes what, why and how we collect and use your personal information, how we protect it and how you can contact us.

We use cookies and similar technologies for a wide range of purposes in our websites and email communications to deliver our services and improve your experience.  This policy describes the categories of cookies that we use (and are used by our partners), what they are used for, and how you can change your preferences. 

Given the complexity of data protection, we have assembled some Frequently Asked Questions which may address questions you have in connection with the use of personal data and your privacy.

We have strived to use plain and simple language wherever possible but we recognise that some jargon is inevitably used when dealing with data protection and privacy.  In this section, we aim to provide simple definitions of some of the more commonly used terminology in connection with privacy and the processing of personal data.