Thursday 20 January 2022

This morning, Explore has been awarded a Gold Trusted Service Award Winner for 2021, following two years of consistent, independently-moderated reviews via Feefo. 

Feefo’s Trusted Service Awards are unique in that they are based purely on feedback from customers, providing a true reflection of a company’s commitment to outstanding customer service
Feefo has given Gold Trusted Service awards to businesses who have consistently received a Feefo rating of between 4.5 and 4.9 (out of 5) between January 1st 2020 and December 31st 2021. 

Ben Ittensohn, Global Director of Sales at Explore, commented: “We’re delighted to have received this award from Feefo. It’s particularly valuable because it’s based on genuine, verified feedback – 
ultimately, great customer service delivery on the ground and through the whole booking journey keeps travellers returning to our trade partners seeking their next adventure with us. The award recognises just how hard our team has worked in really difficult circumstances.”

“Whilst other businesses are moving away from working with trade, we’re doubling down on our investment” continued Ittensohn. “We’re delighted to be working with three key new travel agency groups within the UK and are encouraged to see significantly increased bookings through existing independent agencies.” 

This award means even more following another difficult year for the travel industry. Named a Which? Recommended Provider for Escorted Tours in 2021 for the second year running, Explore has been recognised throughout the pandemic for continuing to do the right thing. With an excellent track record and flexible policies in place both pre- and on-trip, Explore has continued to place huge value on trust, which has stood the company in good stead as demand returns. 


For more media information, interview requests, statistics or images, please contact:
Laura Dewar – laura.dewar@explore.co.uk / 07725 746 847