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Travel update

 

We've temporarily suspended trips to protect your family and ours.

Putting the safety of our customers and team above all else, we are suspending all travel until 31 August 2020.

September and beyond

The UK government has relaxed restrictions advising against non-essential travel to more than 70 countries and territories. Whilst this is welcome news, it doesn’t mean that the world is open to unrestricted travel just yet, as many countries still have both entry and travel restrictions in place. For details of where you can travel to from the UK and entry requirements click here.

We have a specialist team reviewing our trips week-by-week, collating all the latest travel advice, regulations for each country and assessing each individual trip. Our team is working on trips due to depart in September and October, and assessing the viability of being able to successfully operate each trip. We are working through departures in date order and will continue to contact customers to update them on the status of their trip.

If we are planning to operate your trip and you are booked on a land only basis, we are relaxing the deadline for full payment from 60 days down to 35 days prior to departure and you will be notified accordingly. If you're booked on a flight inclusive basis, you may be required to pay for the flight component in full immediately, with the remaining balance paid at 35 days. 

We understand the first thing you probably want to do is pick up the phone to us – but please let us contact you first. We will be making contact with customers booked in September on a rolling basis. 

We hope to operate as many holidays as possible in September and with information so rapidly changing this staged approach allows us to respond accordingly.

Thank you for your understanding.

Flights update

If you have been notified of a flight schedule change or cancellation by your airline, we will be in touch with you in due course. 

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